At NXTGateway, a product of Softelo India Pvt Ltd, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information when you use our website, services, and platform.

By accessing or using NXTGateway (the “Platform”, “we”, “our”, or “us”), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a) Personal & Business Information

  • Name, email address, phone number

  • Business name, type, address, GSTIN

  • Bank account details for settlement

  • PAN, Aadhaar, or government-issued ID (for KYC)

b) Transaction Data

  • Payment mode, amount, date & time

  • Customer information (where applicable)

  • Refund, chargeback, and dispute records

c) Technical & Device Data

  • IP address, browser type, device model

  • Login timestamps and user activity logs

  • Cookies and session information

2. How We Use Your Information

We use the collected data to:

  • Verify identity and complete onboarding (KYC)

  • Facilitate and process payments securely

  • Provide customer support and resolve disputes

  • Send alerts, transaction confirmations, or service updates

  • Improve our platform and services

  • Comply with regulatory, legal, and tax obligations

3. Data Sharing & Disclosure

We do not sell or rent your data. We may share your data only in the following cases:

  • With payment processors, banks, and card networks to complete transactions

  • With government or regulatory authorities when required by law

  • With service providers under strict confidentiality agreements (e.g., hosting, analytics)

  • During a merger, acquisition, or corporate restructuring

4. Data Security

We use industry-standard security protocols and practices to protect your information:

  • SSL encryption on all data transfers

  • Two-factor authentication (2FA) on logins

  • PCI-DSS compliant payment processing

  • Restricted access to sensitive data

  • Regular vulnerability assessments

However, no system is 100% secure. We encourage users to maintain strong passwords and report suspicious activity immediately.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Maintain user sessions

  • Understand website traffic and usage behavior

  • Personalize user experience

You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your information for as long as your account is active, and for a reasonable period thereafter as required by legal, accounting, or tax purposes. You may request deletion of your data, but some information may be retained to comply with laws or resolve disputes.

7. Your Rights

As a user, you have the right to:

  • Access your data

  • Request correction of inaccurate data

  • Request deletion (subject to legal obligations)

  • Opt-out of non-essential marketing communication

For any such requests, please contact us at:
📧 privacy@nxtgateway.com

8. Children’s Privacy

NXTGateway is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services implies acceptance of any modifications.

10. Contact Us

For questions, concerns, or complaints related to this Privacy Policy or your data:

📧 Email: info@nxtgateway.com
📞 Phone: +91-8874005656
📍 Address: Softelo India Pvt Ltd, Faizabad, Uttar Pradesh